Discount stores

Luxury retailer Neiman Marcus to close most Last Call discount stores


As part of a plan to focus on what it does best, the Neiman Marcus Group will close some of its 22 Last Call discount stores, with closings taking place by October 31, 2020.

According to a statement, the closures come as the company focuses on growing its luxury customer base and selling at full price, to invest more intensively in its Neiman Marcus and Bergdorf Goodman stores.

The exact closures of the Last Call locations are yet to be determined. A few selected Last Call stores will remain open to sell the remaining inventory.

There are three Last Call stores in Dallas-Fort Worth: Dallas at Inwood Village, Plano at Preston Shepard Place, and Grapevine Mills Mall.

A spokesperson clarified that the company is abandoning “direct buying” of Last Call merchandise, saying that “we plan to keep some doors open to serve as a sales channel for residual inventory only from Neiman Marcus and Bergdorf Goodman.”

Clearly, “direct purchase” refers to new clothing purchased specifically for storage in Last Call stores. “Residual Inventory” is made up of markdown products from the retailer’s 43 Neiman Marcus stores and two Bergdorf Goodman stores.

The Last Call locations in Grapevine, Austin, and Katy all sell both direct purchase and residual products. Fun Fact: Austin was the original Last Call store.

In 2017, Neiman Marcus closed 10 Last Call stores, including a Horchow store in Plano.

In a statement, Neiman Marcus Group CEO Geoffroy van Raemdonck said they were making “thoughtful decisions” to keep the company profitable and sustainable.

“The customer is at the center of everything we do and this focus is the reason NMG continues to stick to plans,” he says. “We are building a strong luxury customer base and taking deliberate steps today to align Neiman Marcus’ in-store and online teams, revisiting the way we deploy our resources by investing in our supply chain and streamlining Last Call. “

Part of their plan is to shift certain sales tasks to new digital tools. In this transformation, the company will “separate” from approximately 250 non-sales associates in all stores. Neiman Marcus Brand Experience Experts, your days are numbered.

Several new roles will be created to prioritize the focus on team and client development.

“We operate on a solid foundation with a loyal luxury customer base, dedicated retail experts, a strong in-store presence and a growing online presence,” said David Goubert, Director of Retail Sales, in a communicated. “Bringing our stores and teams online and empowering them with the best leadership, tools and support enables us to deliver on our commitment to building deep, long-term customer relationships. “

Store closures will eliminate approximately 500 positions in the Last Call organization over the next eight months. Some associates will be placed in other roles. Others will be eligible for severance pay, outplacement services, as well as the opportunity to apply for other open positions within NMG.

They will also sell two distribution centers located in Las Colinas and Longview, Texas.


Leave a Reply

Your email address will not be published.