Dixons Carphone has announced the launch of Team Knowhow, its new brand of expert services which will soon be available in over 1,000 Currys PC World and Carphone Warehouse stores across the UK.
Team Knowhow – which merges and builds on Dixons ‘Geek Squad and Knowhow teams – is a network of 7,000 technical experts who will help install, support, upgrade or repair customers’ kit throughout the lifecycle. life of a product, no matter where or when the item was purchased.
Team Knowhow’s technical advice line will also be available 24 hours a day, and its services will all be located within a 20-minute drive of any customer.
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Dixons believes Team Knowhow will become the largest central repair center in Europe when deployed, with a presence in 1,000 Currys PC World and Carphone Warehouse stores, four contact centers, 16 customer service centers, as well as 700 service vehicles. brand offering home services.
âTeam Knowhow aims to become the UK’s number one tech help desk,â said Feilim Mackle, Director of Services at Dixons Carphone.
âWe are a local one-stop-shop for expert service. Our colleagues make us who we are, and we are dedicated to being extremely helpful, offering an impressive range of services that will consistently deliver an exceptional customer experience.