As part of a plan to focus on what it does best, Dallas-based Neiman Marcus Group will close some of its 22 Last Call discount stores, with closings taking place by October 31, 2020.
According to a statement, the closures come as the company focuses on growing its luxury customer base and promoting full-price sales, to invest more heavily in its Neiman Marcus and Bergdorf Goodman stores.
The exact closure of Last Call locations is yet to be determined. A few select Last Call stores will remain open to sell remaining inventory.
There are three Last Call stores in Dallas-Fort Worth: Dallas in Inwood Village, Plano in Preston Shepard Place, and Grapevine Mills Mall.
A spokesperson clarifies that the company is discontinuing “direct purchasing” of Last Call merchandise, stating that “we plan to keep certain doors open to serve as a sales channel for residual inventory only from Neiman Marcus and Bergdorf Goodman.” .
Simply put, “direct purchase” is new clothing purchased specifically to be stocked at Last Call stores. “Residual inventory” is marked down items from the retailer’s 43 Neiman Marcus stores and two Bergdorf Goodman stores.
Last Call locations in Grapevine, Austin, and Katy all sell both Direct Buys and Residual Buys. Austin was the original Last Call store.
Last Call locations in Preston and Inwood Village are direct purchase only. Rut-roh.
In 2017, Neiman Marcus closed 10 Last Call locations, including a Horchow store in Plano.
In a statement, Neiman Marcus Group CEO Geoffroy van Raemdonck said they were making “deliberate decisions” to keep the business profitable and sustainable.
“The customer is at the center of everything we do and this focus is why NMG continues to deliver on its plan,” he says. “We are building a strong base of luxury customers and taking deliberate steps today to align Neiman Marcus’ in-store and online teams, reviewing how we deploy our resources by investing in our supply chain and streamlining Last Call.”
Part of their plan is to shift some sales tasks to new digital tools. In this transformation, the company will “part” about 250 non-selling associates in all stores. Neiman Marcus brand experience experts, your days are numbered.
Several new roles will be created to prioritize the focus on team and customer development.
“We operate from a strong point with a loyal luxury clientele, dedicated retail experts, a strong in-store footprint and a growing online presence,” retail director David Goubert said in a statement. communicated. “By bringing our stores and online teams together and empowering them with the best leadership, tools and support, we are able to deliver on our commitment to building deep, long-term customer relationships.”
The store closures will eliminate approximately 500 positions in the Last Call organization over the next eight months. Some Associates will be placed in other roles. Others will be eligible for severance packages, outplacement services, as well as the opportunity to apply for other open positions within NMG.
They will also sell two distribution centers located in Las Colinas and Longview, Texas.